OUR MAIN SERVICES
Planning & Project Management
We will work closely with your project team to prepare the initial project plan. The plan will allow for the successful monitoring and management of the project by incorporating the necessary checks and balances required to achieve results on time.
This plan includes:
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a scope statement
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a change management plan
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key milestones
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an escalation plan
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a reporting structure
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the actual project schedule & budget
On your acceptance of the project plan proposal, SYSPRO will present the plan in the form of a comprehensive project charter.
Planning & Project Management
Whether your business need is merely to modify the user interface, develop a custom program or an entire module, or create a link to a third party product, our support team will work with you to document and deliver your requirement including:
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assists SYSPRO’s partner channel to deliver solutions to customers
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assists customers in maximizing their investment in SYSPRO’s software on an on-going basis by way of product demonstrations and consultancy services
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assists with personalization or implementations of certain features or modules that are fairly new to SYSPRO’s market place until such time as its partner channel is able to offer these services
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provides product training to SYSPRO’s partner channel and customers
Knowledgeable Support Services
Ensuring that you have a reliable support service when you need it is a key element of our support service offering. We offer a number of services to help you make the most of your investment.
You can select product and technical support via phone, email, remote as well as onsite support. Training and consultation can be on an as-needed fee for service basis or we can tailor a support program specifically for your organization on a committed contract basis.
Caldwell Group offers helpdesk support by way of online chat, telephone, email and fax. Our skilled support team will help resolve any technical problem, giving you a clear and simple solution.
On-line support is ideal when implementing new features or new solutions, or for users who will be taking on new roles and tasks.
SUPPORT SERVICES OVERVIEW
Caldwell Group offers extensive on-site support. We offer information relating to current, prior and future releases, along with FAQs, known issues, technical information, tutorials as well as much more.
